Ellen performed a technology survey, assisted us in formulating a technology plan, identified vendors, created our Request for Proposal, analyzed the vendor proposals, arranged in-house demonstrations and site visits, and created an apples-to-apples side-by-side analysis for our review which helped us to arrive at a decision quickly.

Ellen negotiated pricing and contract terms, and oversaw the project implementation. Following each vendor or project meeting Ellen produced detailed minutes with assignments and deadlines to ensure that everything flowed smoothly, nothing fell through the cracks, and there were no misunderstandings.

Ellen patiently provided explanations of the many complex issues to ensure that everyone made careful decisions based on solid information. At key points in the project she met with our staff to explain the project, answer questions, and generate enthusiasm. Ellen efficiently created the teamwork necessary between personnel and departments to enable the gathering of information for the efficient set-up of our new software. She coordinated the effort of multiple vendors in order to eliminate finger-pointing, errors and delays.

As with any large technology project, problems arise. Ellen ensured that these problems would be dispatched quickly by negotiating detailed acceptance criteria in advance, which she incorporated into our purchase agreement. Ellen assisted our firm in resolving problems by creating a detailed punch list, following up with the appropriate vendors, and updating and redistributing the punch list until all issues were resolved.

Finally, Ellen provided excellent hands-on training to our staff and attorneys in Microsoft Word, Excel, PowerPoint and Outlook.

Without hesitation I would recommend Ellen for any technology project, large or small. She has the depth of knowledge and hands-on experience to make it seem easy, to achieve the results the firm wants, and to do so as economically as possible while still achieving the goals of the firm.